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Jennifer Terhune | Revenue Operations & Customer Experience Strategist

Bridging Institutional Knowledge with Digital Transformation

30 years of operational grit. From the U.S. Air Force to Elite Performance at Xfinity. I design AI-driven sales workflows that protect revenue and empower teams.

Executive Core Qualifications

  • Strategic Growth:  16+ years of Elite sales performance, consistently ranking in the top tier of regional revenue generators.

  • AI Enablement: Early adopter of Generative AI for script engineering, de-escalation frameworks, and AHT optimization.

  • Mission-Critical Discipline: U.S. Air Force veteran with a lifetime foundation in structured execution and 100% compliance accuracy.

Impact Metrics

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  • 5 of 6 Years — Elite Performance Ranking

  • 100% — Compliance/QA Record

  • 30 Years — Operational Excellence

  • AI-Driven — Workflow Optimization

Institutional Wisdom Meets Modern Tech 

In an era where technology changes daily, I offer the stability of 30 years of experience. I translate 'old-school' work ethic into 'new-school' AI efficiency. I am the bridge that helps legacy organizations move into the future without losing their core values.

Operational Projects

  • Project 1: The Compliance Accelerator. (Standardizing Broadband Label scripts to lower QA flags).

  • Project 2: Talk-Time Optimization. (Using AI micro-fillers to reduce handle time).

  • Project 3: Peer Enablement. (Building the internal knowledge base for team success).

Latest Insights

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